Aim

The aim of the workshop is to provide participants with knowledge and understanding of conflict management. The workshop will provide both a theoretical model and practical tips and strategies.

Learning Objectives

At the completion of this session, participants will be able to:

• Realise the difference between problem solving and managing conflict

• Identify areas they need to personally develop in order to manage Conflict effectively

• Acknowledge the need to overcome barriers to communication

• Have familiarised themselves with a framework for Preparing an Issue for Discussion
  and conducting a potentially difficult discussion

• Recognise the difference between aggressive and assertive behaviour

• Understand the causes and impact of unresolved conflict in work-teams and work
  partnerships

• Gain an insight into Thomas - Kilmann's "conflict handling modes"

• Develop strategies to engage the "difficult" person in conversation

• Gain an insight into the causes and impact of unresolved conflict in work-teams and work partnerships

• Have considered the relationship between their personal style and their capacity to resolve conflict

• Use Case studies to promote skills development

• Develop an action plan to promote ongoing enhancement of their abilities